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Need help? Got questions about your order?

Flying Colours online orders are for-filled by LPATM in South Melbourne.
If you have any questions about your order you can either use the below form or call them on +61 (0)3 9695 0104.

Please read the below FAQ’s before you contact us.

Shipping.

How much does it cost to ship my order?

We offer Free Shipping on all orders within Australia. We also ship world-wide with a flat rate fee. All orders are shipped within 24 hours and are trackable via Australia Post.

Flying Colours is not responsible for any duties or taxes incurred when shipping internationally.

How long will it take to receive my order?

Goods are normally dispatched within 24hrs, you will recieve a notice once it’s been shipped.

Within Australia:
Standard Mail Delivery (AusPost) Registered 1-6 working days
Express Post (AusPost) Registered next working day (within network)

Rest of World:
International Air Mail (AusPost) Registered 1-4 weeks
All overseas orders are sent by standard first class airmail. There is no tracking information available on airmail items. If speed of delivery or tracking is important to you, it may be worth selecting the ‘Courier’ option when placing your order.

Once your order arrives in your country, it is passed to your postal service, which will deliver it to you in keeping with their standard working practices. Efficiency varies depending on the destination country – sometimes delivery can be very quick, sometimes less so.

International Customs can also hold up a package, sometimes for no apparent reason, and in these cases there’s not a lot we can do to speed things up.

Returns.

Can I return an item?

Yes. Please contact us before sending anything back to Band T-Shirts. State your problem or request clearly and quote your order number for reference.

Size or shirt not right?

If we are able to exchange an item for a different size or an alternative item you will be responsible for the cost of shipping it back to our warehouse and you will be responsible for the additional shipping cost to reship your exchanged item. Only unworn and unwashed items can be exchanged.

Wrong or damaged items:

If you received an incorrect or damaged item you can send it back to us and we will replace it with the correct one. You will not be responsible for any shipping costs. However, an item that is damaged after it has been worn or washed will not be replaced. With this in mind, we request that all customers pay close attention to the washing instructions.

Refunds:

Should you choose not to have your paid-for order fulfilled, please note refunds will only be issued for the following cases: the ordered item is out of stock, the shipment is lost, damaged goods.

Note: Refunds will only be processed once goods have been returned to Flying Colours. If the product you have ordered is unable to be supplied and an alternative product is not suitable, a full refund will be given.

All returned items are to be sent to:
Flying Colours
c/- LP/ATM
43 Brady St,
South Melbourne,
Vic 3205 Australia.

How long will it take to get back a return or exchange?

Please allow at least 2 weeks for returns and exchanges to be processed.

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